Returns & Refunds
Policy for Exchanges, Returns and Cancellations
The Company will exchange products or accept returns under the following conditions:
1. Products that are broken or damaged during delivery.
2. Products that are defective from production.
3. Products that are not the same as the ones placed in the order.
We will not exchange or accept returns for products under these conditions:
1. Customer does not like what the products look like or they do not match expectations.
2. Products do not fit the intended use of the customer.
3.Customer informs intention to exchange or return products after 7 days from receiving delivery, regardless of valid reasons customer may have as indicated above.
Notification: In order to safeguard your rights as a customer, please carefully inspect your order as soon as possible upon delivery.
We may cancel an order under the following conditions:
1. Products are out of stock
2. A duplicate order has accidentally been made
3. We are unable to contact the customer within 7 days of us receiving the order
How to Exchange Products
1. Please make the requirement for exchanging or returning the product(s), with an attached a photo and proof of payment within 7 days of receiving the delivery via LINE official account @oceanonline or Email : CS@oceanglass.com
2. Wait for the customer services department indicating approval for change of product(s), which will be sent within 7 days of receiving the completed form.
3. After got the confirmation from the customer services department from LINE official account or Email, please prepare the product(s), packaging and any accessories that came with the product(s), including any promotional items received in the order, as well as a copy of the sale/tax receipt.
4. Once we have received the returned product(s) and have reviewed the contents, the new products will be processed for delivery within 7 working days.
Notification: Please hold on to the sale/tax receipt as your proof of purchase.
How to Return Products
1. Please make the requirement for exchanging or returning the product(s), with an attached a photo and proof of payment within 7 days of receiving the delivery via LINE official account @oceanonline or Email : CS@oceanglass.com
2. Wait for the customer services department indicating approval for return of product(s), which will be sent within 7 days of receiving the completed form.
3. After got the confirmation from the customer services department from LINE official account or Email, please prepare the product(s), packaging and any accessories that came with the product(s), including any promotional items received in the order, as well as a copy of the sale/tax receipt.
4. Once we have received the returned product(s) and have reviewed the contents, refund of payment will be processed for payment within 15 working days.
Notification: Please hold on to the sale/tax receipt as your proof of purchase.
How to Cancel an Order
A representative from the Customer Service department will contact you to confirm cancellation of an order.
If you would like to cancel your order, please contact our customer services team as soon as possible. In cases where an incorrect order has been shipped, or products are damaged, please contact our customer services team within one day of receiving the faulty shipment via: Line :@oceanonline or by calling 062 390 0075 or Email : CS@oceanglass.com
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