If you've forgotten your password, follow these instructions to set a new password
1) Click on “Forgot Password”
2) Enter your email address and click on “Reset My Password”
3) You will receive a link via email to reset your password.
Order Issues
Will I receive any confirmation following the placement of an order?
After successfully placing an order, you will receive an order confirmation via email
Can I still place an order if I have not signed up for membership to this website?
You will not be able to place an order with us unless you have signed up to become a membe
How do I remove an item from my shopping cart?
Follow these steps to remove a product from your shopping cart
1) Click on the shopping cart icon
2) Select the product that you would like to remove and click on “Remove item”
Payment Method
What payment methods can I use to pay for my order?
After selecting your products and entering your delivery address, click on “confirm order”. You will be required to select a payment method from 2 options:
1) Over The Counter (Big C, บุญเติม, Cen Pay, Pay@Post, Tesco Lotus, Truemoney)
2) Bank Channels (ATM, Bank Counter, Direct Debit/Web Payment, Mobile Banking)
Why can’t I pay cash on delivery?
We endeavor to make the shopping experience fast and convenient for both buyers and sellers. For that reason we require that payments be completed online, such as via Credit Card or Mobile Banking.
How will I know if my payment has been successfully completed?
You will receive an order confirmation via email after your payment has been confirmed in our system.
Credit / Debit Card
OR
Bank / Internet transfer
OR
Promptpay
Delivery
Our delivery policy
Orders are shipped within three working days after order confirmation and payment. Deliveries are made to Bangkok, surrounding vicinities and outer provinces from Monday to Friday (we do not deliver on Saturday, Sunday or on public holidays).
In cases where delivery cannot be made:
1. If an incorrect address has been provided or a designated receiver of the delivery is not present at the delivery address, we will attempt to contact you via your provided phone number, and attempt to complete the delivery up to 3 more times (within 5 days from the initial delivery attempt).
2. If a delivery is still incomplete following the above conditions, the customer will be responsible for any added delivery cost. In this case, please contact the Customer Service Department at cs@oceanglass.com) to arrange for delivery.
3. If we are still unable to contact the customer within 7 days, we reserve the right to cancel the order and issue a refund for the order.
How can I track the status of my order?
1Once you have placed an order and completed payment, you will receive a tracking code that you can use to monitor the status of your order.
I cannot track my order online. What should I do?
If you cannot track your order, please contact our customer services department to assist you.
Returns & Refunds
Policy for Exchanges, Returns and Cancellations
The Company will exchange products or accept returns under the following conditions:
1. Products that are broken or damaged during delivery.
2. Products that are defective from production.
3. Products that are not the same as the ones placed in the order.
We will not exchange or accept returns for products under these conditions:
1. Customer does not like what the products look like or they do not match expectations.
2. Products do not fit the intended use of the customer.
3. Customer informs intention to exchange or return products after 7 days from receiving delivery, regardless of valid reasons customer may have as indicated above.
Notification: In order to safeguard your rights as a customer, please carefully inspect your order as soon as possible upon delivery.
We may cancel an order under the following conditions:
1. Products are out of stock
2. A duplicate order has accidentally been made
3. We are unable to contact the customer within 7 days of us receiving the order
How to Exchange Products
1. Download and complete out the Returns Form indicating the reason for exchanging or returning the product(s), with an attached a photo and proof of payment within 7 days of receiving the delivery.
2. Wait for an email from the customer services department indicating approval for change of product(s), which will be sent within 7 days of receiving the completed form.
3. After receiving the email, please prepare the product(s), packaging and any accessories that came with the product(s), including any promotional items received in the order, as well as a copy of the sale/tax receipt.
4. Once we have received the returned product(s) and have reviewed the contents, the new products will be processed for delivery within 7 working days.
Notification: Please hold on to the sale/tax receipt as your proof of purchase.
How to Return Products
1. Download and complete out the Returns Form indicating the reason for exchanging or returning the product(s), with an attached a photo and proof of payment within 7 days of receiving the delivery.
2. Wait for an email from the customer services department indicating approval for return of product(s), which will be sent within 7 days of receiving the completed form.
3. After receiving the email, please prepare the product(s), packaging and any accessories that came with the product(s), including any promotional items received in the order, as well as a copy of the sale/tax receipt.
4. Once we have received the returned product(s) and have reviewed the contents, refund of payment will be processed for payment within 15 working days.
Notification: Please hold on to the sale/tax receipt as your proof of purchase.
How to Cancel an Order
A representative from the Customer Service department will contact you to confirm cancellation of an order.
If you would like to cancel your order, please contact our customer services team as soon as possible. In cases where an incorrect order has been shipped, or products are damaged, please contact our customer services team within one day of receiving the faulty shipment via: Line :@oceanonlineor by calling062 390 0075or Email :CS@oceanglass.com
Other
In cases of an incorrect order has been shipped, or products are damaged, please contact our customer services team within one day of receiving the faulty shipment via:
